Licensed Florida Medicare Agent Monday to Saturday, 8:00 AM to 8:00 PM ET Call (656) 261-4659
Silverhawk Insurance Medicare Guidance

1. Who we are

Silverhawk Insurance is a Medicare insurance agency operated by Kickstart Business Ventures LLC, located at 31949 Blue Passing Loop, Wesley Chapel, Florida 33545, United States. In this policy, "we," "us," and "our" refer to Silverhawk Insurance. "You" refers to any person who visits our website, contacts us, or becomes a client.

You can reach us by phone at (656) 261-4659 or by email at [email protected] with any question about this policy.

2. Information we collect

Information you give us

  • Name, mobile phone number, and email address
  • Mailing address, date of birth, and Medicare eligibility details
  • Information about your doctors, prescriptions, and current coverage that you choose to share so we can compare plans
  • The content of your messages to us through chat, email, text, or phone
  • Your consent preferences, including whether you have agreed to receive text messages, and the date and time that consent was given

Information collected automatically

  • Basic device and browser information, IP address, and pages visited on our website
  • Cookie and analytics data used to keep the site working and understand general traffic patterns

We do not knowingly collect information from anyone under 18 years of age.

3. How we use your information

  • To answer your questions and respond to your requests
  • To compare Medicare plan options and prepare quotes for you
  • To complete an enrollment application if you choose to enroll
  • To send appointment confirmations, reminders, and coverage updates by phone, email, or text where you have consented
  • To provide ongoing service, including claims help and annual coverage reviews
  • To meet legal, regulatory, and carrier compliance obligations

We do not sell your personal information, and we do not rent or trade it.

4. Text messaging and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

We send text messages only to mobile numbers that have provided express written consent. Consent is collected through the chat widget on this website, verbally during a phone call with a licensed agent, or when you initiate a text conversation with us. The disclosure presented at the point of consent reads:

"By providing your mobile number and continuing, you agree to receive text messages from Silverhawk Insurance about your Medicare questions, appointments, and coverage. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy and Terms of Service."

Program details

  • Message types: appointment confirmations and reminders, replies to questions you have asked, enrollment and application status updates, and annual coverage review notices
  • Message frequency: varies based on your conversation with us; most contacts receive fewer than 6 messages per month
  • Cost: message and data rates may apply; Silverhawk Insurance does not charge for text messages
  • Opting out: reply STOP to any message at any time to stop all further texts
  • Getting help: reply HELP to any message, email us, or call (656) 261-4659
  • Carriers: mobile carriers are not liable for delayed or undelivered messages

Consent to receive text messages is never a condition of purchasing any product or service from us. Your consent record, including the date, time, and method of opt in, is retained so we can demonstrate compliance.

5. When we share information

We share information only where it is necessary to serve you or where the law requires it:

  • Insurance carriers: when you ask us to submit a quote request or enrollment application on your behalf
  • Service providers: vendors that operate our customer relationship system, website hosting, email delivery, and messaging infrastructure, each bound to protect your information and use it only to provide their service to us
  • Legal and regulatory: when required by law, subpoena, or a lawful request from a government authority, or to protect our rights and the safety of others

We do not share your information with third parties for their own marketing purposes. As stated above, mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand aggregate traffic. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

7. Data retention

We keep your information for as long as you are a client, and afterward for the period required by insurance regulations, carrier requirements, and applicable law. Consent records for text messaging are retained for as long as we hold your contact record. When information is no longer needed, we delete it or render it unidentifiable.

8. Security

We use administrative, technical, and physical safeguards designed to protect your information, including access controls, encrypted transmission, and reputable vendors. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us right away.

9. Your choices and rights

  • Access and correction: request a copy of the information we hold about you, or ask us to correct it
  • Deletion: ask us to delete your information, subject to legal and regulatory retention requirements
  • Text messages: reply STOP to any message, or ask us directly to remove your consent
  • Email: use the unsubscribe link in any email, or contact us
  • Calls: tell us at any time that you no longer wish to be contacted by phone

To exercise any of these rights, email [email protected] or call (656) 261-4659. We respond to verified requests within the timeframes required by applicable law.

10. Third party links

Our website may link to carrier websites, Medicare.gov, and other third party resources. We are not responsible for the privacy practices or content of those sites. Review their policies before providing information.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be posted here, and continued use of our website or services after a change means you accept the revised policy.

12. Contact us

Silverhawk Insurance
Kickstart Business Ventures LLC
31949 Blue Passing Loop
Wesley Chapel, Florida 33545
Phone: (656) 261-4659
Email: [email protected]
Hours: Monday to Saturday, 8:00 AM to 8:00 PM Eastern

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Silverhawk Insurance

  • Kickstart Business Ventures LLC
  • 31949 Blue Passing Loop
  • Wesley Chapel, FL 33545
  • Monday to Saturday, 8:00 AM to 8:00 PM ET